Break Escape utilises a live booking system and are under no obligation to refund any bookings made unless the event has had to be cancelled by Break Escape. You are not entitled to a refund if you change your mind or decide you are unable to attend.
However,
With more than 72 hours notice Break Escape will reschedule your planned event for any future date/time free of charge. Subject to availability.
Please reply to the confirmation email or send an email to play@breakescape.co.uk to arrange.
With less than 72 hours notice Break Escape will charge a £25.00 fee to reschedule your planned event for any future date/time. Subject to availability.
If you are unsure of the date you want to reschedule to, Break Escape can issue a gift voucher for the value of the booking minus any fees stated above.
With less than 4 hours notice or if you fail to attend, Break Escape is unable to reschedule or refund your booking.
If one or more of your party is unable to attend, Break Escape can issue a gift voucher for the remaining value of the booking. Prices vary based upon team size therefore the voucher will be to the value of the leftover balance after player numbers have been adjusted.
If you arrive late and time has to be deducted from your experience you will not be entitled to any refund or voucher for the lost time.
Break Escape reserves the right to change their Cancellation & Reschedule Policy at any time.