These terms and conditions apply to all bookings with Break Escape Limited (referred to as "We," "Us," or "Our"). By making a booking, you ("You" or "Your") agree to the terms outlined below.
1.1 A booking is only confirmed when full payment has been received. Until payment is cleared, the requested date remains available for other customers.
1.2 All bookings are subject to these terms and conditions. Any modifications must be agreed upon in writing and authorized by Us.
1.3 You are responsible for providing accurate and complete information during the booking process to ensure the successful arrangement of Your experience.
2.1 The quoted price for the Service includes VAT and must be paid in full at the time of booking.
2.2 Pricing is subject to change until payment is received. In case of typographical errors or omissions in promotional materials, We reserve the right to amend the quoted price without liability.
2.3 All bookings are non-refundable. If You notify Us at least 72 hours before the scheduled date, We will attempt to offer an alternative date, subject to availability. After 72 hours notice, we will charge a £25 reschedule fee. Same day bookings will not be rescheduled or refunded.
2.4 No refunds will be issued for reduced guest numbers after booking. Additional guests will increase the total price.
2.5 Payments can be made via cash, debit/credit card, or bank transfer.
2.6 If We cancel Your booking due to an error or fault on Our part, You will receive a full refund or the option to reschedule.
3.1 You and all participants must comply with all safety instructions provided by Our staff.
3.2 We reserve the right to refuse entry or participation to anyone under the influence of alcohol or drugs, or whose behavior is deemed unsafe or disruptive. No refund will be issued in such cases.
3.3 Participants must wear appropriate clothing and follow activity-specific guidelines provided by Our team.
3.4 You must inform Us of any medical conditions or disabilities that could affect participation. We may refuse participation if health or safety is compromised.
3.5 Risk assessments and safety documentation are available upon request.
4.1 We will provide the Service with reasonable skill and care, as outlined in the booking confirmation. However, We are not responsible for issues arising from incorrect or incomplete information provided by You.
4.2 Participants waive, release, and discharge any and all liability, including but not limited to liability arising from the negligence or actions of the entities or individuals listed below. This waiver covers all claims related to personal injury, death, disability, property damage, property theft, or any other actions or occurrences arising from participation in this activity. This release applies to the following entities and individuals: the directors, officers, employees, volunteers, representatives, and agents involved in organizing or authorizing this activity.
4.3 Participants agree to indemnify, hold harmless, and refrain from pursuing legal action against these entities or individuals for any claims or liabilities resulting from participation in this activity, regardless of whether such claims arise from their negligence or other causes.
4.4 Our liability for loss or damage is limited to the amount paid for the Service. We are not liable for indirect or consequential losses, such as loss of profits or business opportunities.
4.5 In circumstances beyond Our control (e.g., extreme weather, power outages, or emergencies), We may reschedule or adjust the Service. In such cases, no refund will be provided.
4.6 The participant and their team hereby assume all of the risks of participating in any and all activities associated with this event, including, by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault. The participant certifies that they and their team understand this activity has potential risks including but not limited to:
The participant and their team have no physical or mental illness that precludes their participation in a safe manner for themselves or others. They are not under the influence of drugs or alcohol that impair their ability to maintain safety awareness or endanger others.
The participant and their team acknowledge that this Accident Waiver & Release of Liability Form will be used by the organizers of the activity in which they may participate, and that it will govern their actions and responsibilities at said activity. They agree that all staff or authorized agents may, at their sole discretion, determine if it is unsafe for them or others for their participation to continue, and may remove the participant and their team from the premises by any lawful means.
The participant and their team acknowledge that the directors, officers, employees, volunteers, representatives, and agents of any authorizing entity are not responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.
The participant and their team hereby consent to receive medical treatment which may be deemed advisable in the event of injury, accident, and/or illness during the activity.
The participant and their team understand that while participating in this activity, they may be photographed. They agree to allow their photo, video, or film likeness to be used for any legitimate purpose determined by the authorizing entity.
This Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.
5.1 Participants must respect the rules of the escape room and the guidance of Our team. Any deliberate damage to property or equipment will result in liability for repair or replacement costs.
5.2 If a participant behaves in a way that compromises the safety or enjoyment of others, We reserve the right to remove them from the activity without a refund.
6.1 We maintain public liability insurance to cover the Service provided. Details of this coverage are available upon request.
6.2 Participants are responsible for their personal belongings during the event. We are not liable for loss or damage to personal items.
7.1 We may assign or transfer Our obligations under this agreement to another organization.
7.2 You may not transfer Your booking or assign Your rights under these terms without Our prior written consent.
8.1 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
9.1 No person other than the parties to this agreement shall have any rights to enforce its terms.
10.1 These terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.
Please refer to our Reschedule Policy Page for more information.